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/RANT MODE ON
We took on a customer a while back that with hindsight I should probably have told to get lost. But sometimes you can’t see the warning signs.
This particular customer came to us because the previous support company were “incompetent and didn’t know what they were doing” we were told. On enquiring on who said company was it turns out they are a well respected Microsoft Gold partner. I guess the alarm bells should have started ringing then!
This company has been nothing but trouble. Have you ever had one of those customers who blames you every time something goes wrong, even though you never sold them the kit in the first place and the kit is old and frankly not fit for purpose anymore? Every little issue becomes “our fault” and when we don’t wave a magic wand and fix it at no expense we are evil people that don’t know what we are doing.
If you’re in the business of repairing car bodywork ad reading this and thinking “I think he’s talking about us” then you’re probably right. Hopefully you’ll be reading this just before the email hits your inbox that tells you we’ve terminated your contract for breaching several clauses including:
- Failure to allow us adequate time to resolve an issue
- Being abusive to our employees
- Failure to allow us to complete our commitments under the terms of your contract due to refusing access to your equipment at agreed times.
I could go on but frankly I have customers that:
a) understand what good customer service is when they see it
b) Pay us on time
c) Aren’t hell bent on self destruction
So if you are an IT company who gets approached by a car bodywork repair company in the next few weeks do yourself a favour – give me a ring first!
/RANT MODE OFF